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Lost or Missing Packages
It is rare for packages to be lost or missing, but it does occur on occasion. We have found that most people (99.9%) have been able to locate their package by using the following information.
We are both entrusting your order to either the US Postal Service or the United Parcel Service once it has been shipped. What we can do is limited at that point.
Once shipped, we provide you with a tracking number or Delivery Confirmation number via email. If you can't locate the email notice, you can email a request for us to get your tracking/delivery numbers. We keep them on file for 3 months.
Copy and paste the tracking number into the appropriate box at usps.com or ups.com, and press enter. The shipper will then provide you with the status of the package.
If the status indicates that the package hasn't gone anywhere, email us and we'll check in with our local post office or UPS.
If the status indicates that the package has been delivered, but you don't have it, here are some suggestions you can use to locate it.
For Canadian and other International orders
Unfortunately there is no good way for us to track your package once it leaves the United States. Customs may hold your order for up to 30 days before releasing it for delivery.
We suggest you take your tracking number to your local post office and request that they find out when Customs will release it. We have also had a situation in which the package was just sitting at the post office; the customer had never been notified of its arrival.
Otherwise please be patient. Our experience has been that packages usually appear just a few days after customers begin to get nervous.